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BTEC Level 3 Award in the Delivery of Conflict Management Training

The new BTEC Level 3 Award in the Delivery of Conflict Management Training has been accredited onto the Qualifications and Credit Framework (QCF). This qualification is for people who wish to teach conflict management skills. It is aimed at tutors who have already completed recognised training qualification, such as Preparing to Teach in the Lifelong Learning Sector, and who now require a more specialist qualification, for example to teach conflict management skills.

For trainers delivering licence-linked qualifications in the private security industry, it meets the requirements laid down by the Security Industry Authority. It is also relevant to trainers working in other areas where there is direct contact with customers, service users or the general public.

This new QCF qualification is mandatory for all SIA Licence to Practise trainers. Please note, however, that trainers holding the old NQF BTEC/C&G/EDI Award in Delivery of Conflict Management Training are not required by the SIA to undertake the QCF version. If a trainer holds the NQF version of the qualification, this is still valid.

Course Content

A distance learning phase, during which delegates conduct home study of the reference material

A workplace project, completed during the home study phase

Three day course to develop the knowledge gained during study and to practice scenario-based learning techniques

The course will be delivered over four consecutive days, culminating in a 40 question multiple-choice test.

There are two units for this qualification:

Unit 1 - Understanding the Principles of Conflict Management

Assess and reduce the risk of violence in the work environment.
Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation.
Identify post incident support and report the circumstances to provide information for personal and organisational learning.

Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings.

Unit 2 - Designing and delivering Conflict Management scenarios

Design useful and effective scenarios for training in Conflict Management
Deliver and debrief interactive and scenario based sessions in the context of Conflict Management training.

Cost: £380

Duration: 3 days

Qualification: BTEC Level 3 Award in Conflict Management Training

Accreditation: Edexcel / BTEC Qualification

Assessment: Continuous assessment and multiple choice examination

Additional info: Delegates are required to hold a minimum Level 3 (PTLLS) teaching qualification before they can be accepted onto this course. Delegates will need basic presentation and teaching skills and be able to develop learning resources. The course assumes that delegates already have a basic understanding of their sector.

Dates: 11th to 13th June 2012